Friday, 27 November 2009
In a right steady state?
The conversation demonstrated, for me, that we are at the point when innovative solutions start to pop up – ie that bit where you think you have a series of irreconcilable ‘truths’, and an intractable problem the current tools can’t fix. These clashing factors mentioned include:
- a renewed infrastructure – notably capital, but also organisational – that needs time and support to develop and have greater impact
- the sector can’t stand still and may need further infrastructure investment (capital of all sorts perhaps, including into digital technology)
- buildings and their physical assets are not always used to best effect to create cultural impact, and our business models (eg greater reliance on ‘commercial hires’ leads to less artist use of space for r&d, leading to diminished quality or quantity of new work). This suggest building in some ‘downtime’ to budgets.
- the public sector as a whole faces big cuts, whilst optimising service to the public – delayering of management, more efficient back offices. This suggests tightening of budgets
- the cultural sector is not meeting the needs of significant parts of the population
- but demand for the arts and culture is high, and thus far not significantly hit by the recession
the increased emphasis on the knowledge economy is an opportunity for the cultural sector, in helping the country out of recession
- we need to think broader than the commercial and subsidised sectors, and consider the role of amateur and voluntary activity
- non-arts agendas offer great opportunity for development but we lack compelling evidence (at least according to those judging matters)
- it’s unclear whether the base of the cultural sector pyramid (people enjoying the arts, say) is broad enough to give us enough people at the top of the pyramid (highly skilled, knowledge-based earners)
- there are lessons to be learned from creative industries and third sector experience
- persistence should not be mistaken for real, productive, resilience.
There were some local points, as well, but that will do as a summary for now. My own conclusion from the afternoon was that a more concerted ‘looking out’ would really help us disrupt our own patterns of thinking – from region into world, from artform into sector, from sector into economy or community or globe.
There are still a few spaces on MMM’s next series of events, if you can get to Edinburgh, London or Newcastle. Clare and Rohan have put a great panel of speakers together, including, in Newcastle, Clara Miller, President and CEO of the USA's Nonprofit Finance Fund, Ben Cameron, Arts Programme Director of the USA's Doris Duke Foundation,David Carrington, Member of the Supervisory Board of Triodos Bank, Erica Whyman, CEO and Artistic Director of Northern Stage. Oh, and me...
Thursday, 12 November 2009
Any appetite for a naked lunch?
Firstly a phrase echoing from the IFACCA Summit, Shelagh Wrights’s diagnosis that the arts suffer from ‘dodgy advocacy’, ran through my thinking – actually more worrying – about some themes from the IPPR/RSA event about the future of the public sector in the North East I mentioned last week. Themes like the need to acknowledge the unworkability of current ways before innovation kicks in.
Then that connected up to an essay I found via Matthew Taylor blogging about ‘policy-based evidence making’ with the rather wonderful title of ‘On bullshit in cultural policy practice and research’. In it, Dr Eleonora Belfiore uses research around evidence for ‘the impact of the arts’, as a case study in bullshit, that mode of discourse which puts persuasion above accuracy, what she describes as an ‘indifference to how things really are’. (Just for the record I think she’s right in general, but rather harsh on the arts, coming across at times as the kind of academic who’d be happier just having cultural policy and no actual messy culture.)
I then wondered if the current collective mindset of the publicly-funded arts and cultural sector is open and self-critical enough often enough to imagine all possible futures. (I include in that the funders involved, including government.) Have we become too accustomed to growth? Do we still believe that someone somewhere will have a pot of money they need to use at just the right moment –? For all our needs? What might we have to give up to respond to climate change? There is strong evidence for the impact of the arts, more than Belfiore can admit for her argument I would suggest, but if we only look for the answers that are useful to us, do we make ourselves overly-reliant on those we’re making the case to? Don’t we have to strive for the moment William Burroughs called the naked lunch - 'a frozen moment when everyone sees what is on the end of every fork' – so we can start to move beyond it?
The final dot (never end on Burroughsian apocalyptic paranoia!) was catching up on the new series of The Thick of It, which is a lesson in the way political discourse has been perverted by language. It’s somehow missing something the first series and the specials had, but I can’t quite put my finger on it. (Maybe the loosened grip on power makes Malcolm something of an underdog, albeit one with horrible bark and bite?) It is still very funny though, especially if, like me, you think swearing can be grown up and funny.
Monday, 5 October 2009
The heritage of expectancy
This led to a discussion about who was actually wealthier (and/or perhaps healthier) – people/countries with huge amount of credit/debt leading to spending power, or those with no access to credit, but therefore correspondingly little debt? Farai's phrase also echoed many conversations I've had in the North East about the so-called lack of aspiration in the region's young people, and whether actually what is missing is not so much aspiration as expectation - the lack of which will eventually quash many people's hopes.
In the context of recession, however, the phrase is more debatable. It struck me there was in the cultural sector's thinking, as in the general population's, a continuum, only part of which was actually healthy. This continuum might go something like this:
Discussing the different ways of investing in culture, notions of trust and social capital became central to emerging out of the recession in a healthy manner. There being no genuine dialogue without trust, for instance, and the connections which make up social capital building trust, potentially forming a virtuous circle. But holding the centre of that continuum above is perhaps also dependent on the health of our social capital. (I'm picturing trying to keep a seesaw balanced on your own - you need to avoid both ends.)
What might this mean practically in the cultural sector? Well, perhaps things like:
- leading organisations playing prominent roles in creating apprenticeship and other development opportunities
- funders not colluding with dependency
- an increased focus on sharing of stories to create a heritage of healthy expectancy
- (even) more collaborative working and social networking
- avoiding business as usual.
Monday, 15 June 2009
What's the best way through a time of crisis?
The 250 theatre and dance professionals from all over Ireland seemed to be at precisely that point, because the Celtic Tiger economy appears to have gone 'pop!' very messily indeed. Interestingly, the Arts Council of Ireland also seemed to be at a point of reimagining how best to support theatre, given the challenges. These seemed huge, but there was, by the end of the two days, a real appetite to work together. It was fascinating for me to observe the sector and the Arts Council relationship at one remove, for once - the different perceptions and the difficulty of communication and partnership. It was also nice not to have to feel personally responsible every time I heard 'the Arts Council' being criticised! (That wasn't all the time, I hasten to add, and there was a general understanding of the necessity of the difficult decisions that Arts Council had to take, and an acknowledgement the Council was really making an effort to work with the sector.)
It was my second conference speech in a week, and interesting that the issues around young leaders I wrote about after the ENYAN conference were very apparent. One of the biggest dilemmas facing the Arts Council of Ireland, and the sector, is how to maintain some stability for the key institutions and companies, whilst also bringing on new talent. Clearly some of the 'emerging' artists, most in their 30s, felt more needed to be done to assist them.
There were lots of other thoughts stimulated by a hugely enjoyable two days, so thanks to curator Belinda McKeown and Tania and Irma at Theatre Forum Ireland for the invitation, and to people for making me welcome. I may return to some of those thoughts, once I've caught up with myself.
Wednesday, 13 May 2009
How do we grasp uncertainty and save the economy?
I'm quoted in MMM's latest 'communique' (great word for a Wednesday!) about their collaborative pilots, three of which are in North East England, as wanting to encourage 'resilience not reliance'. This is my new mantra, so be warned.
Resilient Nation is a new publication from Demos. It has a focus on emergencies and civic defence, but not exclusively so. It proposes 'we need to rethink the concept of resilience in a way that resists the temptation to think only in terms of the ability of an individual or society to 'bounce back' but suggests a greater focus on learning and adaptation. In a new definition of this concept, responsibility for resilience must rest on individuals not only on institutions.' It concludes by putting forward a focus not on intervention bu on building 'the four Es of community resilience: engagement, education, empowerment and encouragement'. It's an interesting read, if not slightly worrying as a citizen to hear about police refusing to sound flood sirens even during floods 'in case it spreads panic'.
There is a very powerful quote from a farmer, in the aftermath of the foot and mouth crisis: 'Everything is the same, but nothing is the same. Part of you is trying to find where you fit in the new reality, part of you wants to the safety of the old ways. Slightly dislocated from your surroundings, but the physical surroundings are the same, but I suppose you have changed, and the old certainties, that were not certain but seemed it, have made way for new changeable ways that are not certain, and you know that they are not certain.'
This resonated throughout my reading of Lifting People, Lifting Places, a new paper from the DCMS. This sets out the contribution culture, media and sport can make to economic recovery. Much is a summary of things already underway, but it brings them together so one can get a sense of the big picture. There are some aspirations set out, and a useful annex of data on how the sectors are being affected by the downturn. (I don't know whether it's irony or paradox or something worse that those organsations who've most diversified their income streams who may be worst hit, and those who were arguably 'simply reliant on public funding' who for the moment are most stable.)
It could have done with an edit by someone with a strong aversion to cliches, but perhaps that's quibbling. (I gave the Creative Business Award out recently at the North East Business Awards, and swear I was the only person not to say 'in these difficult times' - it's true, but then it's always true for some people.) In the foreword Andy Burnham writes: 'Rather than sitting on the fringes, culture, sport and the creative industries are part of the core script for recovery and prospoerity.' Noting budgets were 'slashed' in the 80s and 90s, he says 'That mistake will not be repeated.' Others will also quote him on that, I'm sure. (I guess the £4m lost from next year's Arts Council England grant-in-aid needs to be seen as not a slash but a flesh wound?)
The document does set out DCMS's stall in an encouraging way, and from everything I hear they are fighting their corner strongly, and posing a healthly and correct challenge to the sector. We need to respond to this opportunity with new and fresh thinking for this changed, uncertain world, not simply protecting what's been built, or wanting to play nicely in the corner. Building resilience not reliance...
Monday, 27 April 2009
What comes after the crunch?

This is a really stimulating collection of short essays, illustrations and cartoons about how the creative industries need to look after the recession – if not sooner. Contributors ranging from Charles Leadbetter to Chris Smith via Dave Moutrey, CultureLabel and many others, give short, sharp thoughts on the current situation. If there is a consensus emerging, it’s that we shouldn’t look to keep ‘business as usual’. (This is of course a challenge to anyone, like Arts Council, helping organisations meet the challenge of the crunch – how to help and support continuity whilst encouraging suitable change.)
Editors John Holden, John Kieffer, John Newbigin and Shelagh Wright draw out 12 big issues for consideration if we are to close what they call ‘the gap between today’s reality and the possibility of a creative, fulfilling, greener and more equal society.’ These include issues to do with global competition, intellectual property and open source sharing, administrative and policy coherence, data collection and analysis and metrocentrism (the need to see policy thinking flowing upwards from communities and regions to Whitehall) .Underneath those runs the threat of short-termism. Linking back to my posts about resilience: we need to act now to enhance rather than diminish long-term strength. Anyway, give ‘After The Crunch’ a read: if, like me, you get tired at times of the design speak, I'm sure you'll find the cartoons entertaining!
Tuesday, 21 April 2009
What would a resilient (arts) world be like?
1. Diversity: A resilient world would promote and sustain diversity in all forms (biological, landscape, social and economic)
2. Ecological Variability: A resilient world would embrace and work with ecological variability (rather than attempting to control and reduce it)
3. Modularity: A resilient world would consist of modular components
4. Acknowledging Slow Variables: A resilient world would have a policy focus on ‘slow’, controlling variable associated with thresholds
5. Tight Feedbacks: A resilient world would possess tight feedbacks (but not too tight)
6. Social Capital: A resilient world would promote trust, well-developed social networks, and leadership (adaptability)
7. Innovation: A resilient world would place an emphasis on learning, experimentation, locally developed rules and embracing change.
8. Overlap in Governance: A resilient world would have institutions that have ‘redundancy’ in their governance structures and a mix of common and private property with overlapping access rights
9. Ecosystem Services: A resilient world would include all the unpriced ecosystem services in developing proposals and assessments.
You will be able to apply this to artsworld without me pointing out the obvious. It might be worth saying, though, that an ‘unpriced ecosystem service’ , might, for instance, be the ideas of individual artists that often go unpaid,or the amateur and pro-am arts.
Monday, 20 April 2009
10 quotes and thoughts on resilience (8 - 10 plus hidden bonus track )
8. Most systems… usually proceed through recurring cycles consisting of four phases: rapid growth, conservation, release and reorganisation….This understanding is also important for policy and for managing natural resources because it suggests there are times in the cycle when there is greater leverage to change things, and other times when effecting change is really difficult. The kinds of policy and management interventions appropriate in one phase don’t work in others.
Please look here for a better, briefer summary of the four phases than I can do right now . The phases of rapid growth – the phase marked by opportunism – and conservation – marked by growing specialism and consolidation - are known as the fore loop. The back loop consists of release – often chaotic, marked by disturbance and shock - and reorganisation – when the options arising from change lead to renewal and the return of order, albeit a new order. We need to respect the necessity in the cycle of both loops, although they may not be equally as fun for all of us. Deny the back loop, for instance, and you may appear Canute-like. Want to live there and you may just be a trouble-maker…
9. The dangers of the late conservation phase:
- Increases in efficiency being achieved through the removal of apparent redundancies (one size fits all solutions are increasingly the order of the day)
- Subsidies being introduced are almost always to help people not to change (rather than to change)
- A preoccupation with process (more and more rules, more time and effort devoted to sticking with procedures)
- Novelty being suppressed, with less support for experimentation
The credit crunch and recession seem to sit most clearly in the release phase. But perhaps the cultural sector is also still in experiencing the dangers described here. Not falling into these traps in responding to the early release phase will be really important.
10. A back loop is not all bad. It is a time of renewal and rejuvenation, a period of new beginnings and new possibilities – hence its description as a period of creative destruction….Those new beginnings can often grow to be ruling paradigms in the next front loop. They are critical times to achieve change and reform in a constantly moving social-ecological system.
I am a glass-half-full type of person. (And a Libran, although I don’t really believe in horoscopes.) So the idea that both loops are creative is appealing. Ensuring that the actions we take in the back loop help shape new and better, more resilient, ‘ruling paradigms’, is really important. So, to use a current example, whilst I welcome this week's government announcements about encouraging artists to keep town centres lively by occupying empty shops, I don’t want that to be the new ruling paradigm for provision of artist workspace. I want that paradigm to enable the development and resilience of sustainable, high quality spaces that properly supports a thriving sector delivering quality art. The proposals may help that, but only if delivered with appropriate sensitivity to the whole arts 'social-ecological system' to use the phrase from Resilience Thinking. If it’s simply a short term measure with simplistic measurements of success – moving from empty shops to shops with things in them – it may actually damage the resilience of the sector in the long run, let alone the town centres. (By, for instance, not having good quality art in town centres positions, and reinforcing negative or outdated perceptions in some people of what art can be or do.) Done well, though, it could be brilliant.
And finally, a self-explanatory, free-hidden-bonus-track quote for anyone who's stuck with this:
11. Anyone can do it. You don’t need a detailed appreciation of thresholds and adaptive cycles to apply it. You do need to see your enterprise as part of a broader interlinked system, be able to identify the important processes and variables that underpin your operation, and have the capacity to ask the appropriate questions. And you need the capacity to implement change.
Friday, 17 April 2009
10 quotes and thoughts on resilience (4 - 7)
Now let me be unequivocal: I’m not comparing arts councils, artists or RFOs to bugs. But the way Bugworld is described makes more sense of the arts ecology than a model which suggests you can turn a crank and definitely get a certain result out, and then keep doing that for ever more. Funding, for instance, should not be seen by either funder of funded as a turn of a cog that will deliver, in linear, predictable fashion, great art for everyone. We have to look very closely at the interactions of the different areas, rather than concentrate on individual subgroups. (That's why I have, for instance, always welcomed the move away from pre-defined ‘artform’ budgets in favour of a holistic approach, though I know some disagree.)
5. Social-ecological systems are complex adaptive systems. They do not change in a predictable, linear, incremental fashion. They have the potential to exist in more than one kind of regime (sometimes referred to as ‘alternate stable states’) in which their function, structure and feedbacks can drive them across a threshold into a different regime.
This builds on the last point but adds the notion of ‘threshold’ – those points where fundamental change happens. Recorded music helped push music-making and performance from one regime into another as the live communal tradition morphed. Digital downloads are pushing the music industry towards another threshold right now. Change is possible, however.
6. Knowing more hasn’t helped because the underlying expectation of the people in the region is that they want to continue doing things the way they’ve always done things. Consequently they have thus opted to fix up short-term problems rather than address the large system-wide issues.
This refers to one of the case studies, to do with an agricultural region. I think it applies to some people in the arts and cultural sector too. There are times when the short-term fix is necessary as a first step – emergency response to cuts or recession for instance – but they need to be seen in the bigger context, and not taken as a full response.
7. Though social-ecological systems are affected by many variables, they are usually driven by only a handful of key controlling (often slow-moving) variables. Along each of these variables are thresholds: if the system moves beyond a threshold it behaves in a different way, often with undesirable and unforeseen surprises. Once a threshold has been crossed it is usually difficult (in some cases) to cross back. A system’s resilience can be measured by its distance from these thresholds. The closer you are to a threshold, the less it takes to be pushed over. Sustainability is all about knowing if and where thresholds exist and having the capacity to manage the system in relation to these thresholds.
Developing a sense of what the key 'slow' variables are that might affect your resilience is key. Much of the sector has a long way to go on this. The ‘bottom line’ beloved of tough finance types is one such variable. Reviews might be another. Audiences figures and ages a third and fourth. What are the really vital ones – that might push you towards a threshold? The alleged pressure on arts organisations to be socially usefully in return for funding might be one such. At what point do you change function? The choice is up to you – it’s knowing what you’re doing that’s vital. There is a contrary thought from this quote also. Risk is key to innovation in the arts, and many organisations live healthily with it. Might an over-awareness of your thresholds lead to risk-aversion? Too great a distance from one a kind of 'safeness'? Perhaps this gives a new meaning to living on the edge?
Thursday, 16 April 2009
10 quotes and thoughts on resilience (1 - 3)
1. ‘Resilience is the capacity of a system to absorb disturbance and still retain its basic function and structure.’
Helpfully memorable and easily applicable to the arts or individual organisation and to the system. Disturbance might be a grant cut, a failed application, the loss of staff, change in audience or customer behaviour. It might also be a new CEO, an influx of funding, a funder wanting you to do something else, a sudden ‘hit’. How resilient are you? Can you absorb the shock and work in a way which doesn’t damage long term? Crucial at a system level – the system of organisations also needs to have resilience. (Put simply, for example, the poetry world can withstand one or two small presses stopping so long as others fill their space – in fact that is part of the system that brings new growth.)
The idea of systems is central. The easiest way to think about this is that things in a system interact in a complex and adaptive way – not in a simplistic, linear ‘crank the handle’ way. The book includes 5 case studies in the environmental field which illustrate this. But an arts organisation can demonstrate this too. There are factors to do with their quality and ‘efficiency’ that impact on them. But they also interact with how audiences are behaving and that ‘system’, with the ups and downs and changes in funders’ worlds, in the business world, in the broader economy, and in the political world. These are all arguably ‘systems’ that also interact in a larger one. It’s complex – though we do it to some extent without thinking - but you need to consciously ‘map’ all the systems to know what’s working on you.
2. ‘The Paradox of Efficiency and Optimisation:… Being efficient, in a narrow sense, leads to elimination of redundancies – keeping only those things that are directly and immediately beneficial… this kind of efficiency leads to drastic losses in resilience.’
You could relate this to how you shape your budget and programme, or to cuts in local authority funding. Worth the Chancellor bearing in mind when looking around for savings before the Budget. Simplistic efficiency today may have drastic knock-on effects when further shocks come. Systems work indirectly as well as directly so you need to look at the big picture. An obvious example of of 'simplistic efficiency' leading to less resilience is what happens when organisations choose not to build up a reserve in order to maintain or expand programmes. Reserves give not security for now but resilience for the future. They should be a measurement of health not wealth.
3. ‘There is no sustainable ‘optimal’ state of an ecosystem, a social system, or the world. It is an illusion, a product of the way we look at and model the world. It is unattainable, in fact… it is counter-productive, and yet it is a widely pursued goal.’
This is challenging to someone like me who’s talked a lot about sustainability and sustainable organisations. They go on to say that the common reaction when the model doesn’t quite work is to exert even more control, and I can see the truth in that – from government to arts funding to artistic directors. Models are not necessarily a bad thing – they can be useful if you use their simplification to explore how things might work – but you need to acknowledge they are models and not reality in all its complexity. So if there is no stable sustainable state, only an adaptive sustainability, we need to support people to adapt, to be as complex as they need to be, and to acknowledge that concentration on single aspects is likely to lead to less resilience when further change comes, as it inevitably will. Sustainability therefore comes from resilience, not vice versa, and is continually happening or not, rather than being acquired.
Wednesday, 15 April 2009
What will you buy on Record Store Day?
Record shops are somewhat under threat these days, and not just independent ones. Time was you could spend a happy Saturday afternoon walking round most towns of any size and visit half a dozen record shops of different sorts. Now you can struggle – and even the corporate chains have been disappearing, whilst those that remain are mainly DVD shops. But independent record shops – such as Beatdown Records or RPM in Newcastle where I can sometimes be found browsing at lunchtimes – are hotbeds of local music scenes and of diversity in music. I’m not going to get all Nick Hornbv on you, but they can be formative and transformative as well as sometimes, to be honest, off-putting and inaccessible-seeming to non-cognescenti. So very much like other arts spaces then…
I spent my first wage packet (summer job, carpet warehouse) on a Pere Ubu album I still have and a Passage lp I don’t, from the fabulous Action Records in Preston, not too long after it opened. It's still hanging in there, remains as atmospheric as ever and is taking part in Record Store Day and which you can visit here. The last thing I bought there, earlier this year, was a second-hand copy of Weary Blues by Langston Hughes and Charles Mingus, which just goes to show how record shops can grow with you. (No, I didn’t sell the Passage record in revenge for Richard Witts’ later history of Arts Council Great Britain, I rather enjoyed that, I just went off synthesizers, long before I'd ever heard of the Arts Council.)
So even if you’ve got out of the habit of visiting real record shops, forgo Amazon for a day and visit your local record shop – many have special events on.
Thursday, 26 March 2009
Should we pay more attention to prepositions?
Questions were raised about ‘great’ – who decides, why does it need to be great, what values does that carry, how can you know without years of hindsight?. And about ‘art’ – do people know what they enjoy can be classified as ‘art’, especially when the Active people survey rings, is it on off-putting term? And about ‘everyone’ – does the Arts Council mean everyone-all-the-time, does it mean things with small audiences are not valid, does everyone have to enjoy great art? (The answer to those at least is No in every case.)
As I said (smilingly) in my closing remarks, a shameful lack of attention was paid to the word ‘for’ in the Arts Council’s mission. I drew attention to the idea of great art for everyone not as provision and uptake-or-neglect but as gift or exchange. (I was drawing on ideas from Lewis Hyde’s great book The Gift.) If we see what happens when art happens as an exchange between artist and audience, and between audience and artist, which commerce may complicate but not fundamentally destroy, perhaps the issues around the other words become clearer - and less disabling. Think of the end of a performance when the conductor, the singer, the dancer thanks the audience, and the audience thank them. That’s often an emotional climax to the evening – precisely because of the mutual exchange I (perhaps overstretching!) suggested is implied in the little word ‘for’. If it’s not mutual, there’s something important missing from the 'great art' and 'everyone' ends of the equation.
Anyway, it was a great day, though my brain was rather struggling to contain the stimulus by the end of the day, when I went over to Northern Stage be rehearsed for giving out the Arts Council Award at The Journal Culture Awards. I managed to walk and carry a trophy at the same time, and happily present it the AV Festival 08, and then engaged in some highly unstrategic enjoying myself.
Wednesday, 25 February 2009
Wednesday Word of the Week: Resilience
So the best definition of Resilience as it applies to the arts sector I’ve seen is ‘the capacity of a system to absorb disturbance and still retain its basic function’. For the arts the ‘disturbance’ (not always a negative) might be loss of funding, sudden influx of funding or commissions, change in funders’ priorities, change in environment (eg a multiplex opening down the road from your arthouse cinema), changing audience patterns, changing technology and so on. Many arts organisations are already highly resilient, but there may more that can be done by thinking this through as a sector. Size does not guarantee resilience – note, for instance, that the best independent record shops may be surviving the download era better than the chain stores.
I plan to return to some of these themes over the next month, as they seem some of the most urgent things to think about, and there a number of possibly fruitful parallels I want to throw up to be challenged. (I’m currently pushing Resilience Thinking by Brian Walker and David Salt onto people – it’s a really good exposition of these ideas. There’s an article summarising them here .)
I also recommend an article by Peter and Trudy Johnson-Lenz about the ‘Six Habits of Highly Resilient Organizations’. It's worth thinking whether your organisation does these things:
1. Resilient organizations actively attend to their environments.
2. Resilient organizations prepare themselves and their employees for disruptions.
3. Resilient organizations build in flexibility.
4. Resilient organizations strengthen and extend their communications networks – internally and externally.
5. Resilient organizations encourage innovation and experimentation.
6. Resilient organizations cultivate a culture with clearly shared purpose and values.